Your Privacy Matters at hi77c

01 Information We Collect

When you use the hi77c platform, we collect certain categories of personal data to operate our services, verify your identity, process transactions, and comply with applicable legal obligations. The specific data we collect depends on how you interact with our platform.

1.1 Registration Data

When you create a hi77c account, we collect your full legal name, date of birth, email address, and a Bangladesh mobile number. This information is used to establish your account identity and communicate with you about your account activity.

1.2 Identity Verification Data (KYC)

To comply with anti-money laundering (AML) requirements and to verify that all players are aged 18 or above, we may collect copies of government-issued identification documents, proof of address, and payment method ownership evidence. This typically includes a scan or photograph of your National Identity Card (NID) or passport issued by Bangladesh, alongside a recent utility bill or bank statement.

1.3 Financial Transaction Data

We record details of all deposits and withdrawals processed through your hi77c account, including transaction amounts (in BDT), timestamps, payment method identifiers (such as bKash account numbers, Nagad wallet references, or Visa/Mastercard last-four digits), and transaction status. Full payment credentials — such as mobile banking PINs or complete card numbers — are handled exclusively by our certified payment processing partners and are never stored on hi77c servers.

1.4 Usage and Behavioural Data

We automatically collect certain technical and behavioural data as you navigate the hi77c platform, including:

• IP address and approximate geographic location (city level)
• Device type, operating system, and browser version
• Pages visited, features accessed, and time spent on each section
• Betting history, game session records, and wagering patterns
• Login timestamps and session duration

This data helps us detect suspicious activity, personalise your experience, and improve platform performance. It is processed in aggregate where possible and is not used to build individual advertising profiles.

1.5 Communications Data

If you contact our customer support team via live chat or email, we retain records of those communications — including your messages and our responses — for quality assurance, dispute resolution, and training purposes.

02 How We Use Your Data

hi77c processes your personal data only for legitimate, clearly defined purposes. The table below outlines the primary purposes for which we use your data and the legal basis on which that processing rests.

hi77c will never use your personal data for purposes that are incompatible with those listed above without first obtaining your consent or establishing a clear alternative legal basis for doing so.

03 Data Sharing & Third Parties

hi77c does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil each specific purpose.

3.1 Payment Processing Partners

To process your deposits and withdrawals, we share relevant transaction details with our certified payment processing partners who operate the bKash, Nagad, Rocket, Upay, Visa, and Mastercard integrations on the Platform. These partners are contractually bound to process your data solely for payment facilitation and are prohibited from using it for any other purpose.

3.2 Game Content Providers

Some game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — receive a session token and your player ID when you launch a game. This is required for game functionality and RNG certification. These providers do not receive your full personal profile, payment data, or identity documents.

3.3 Identity Verification Services

Where an automated KYC service is used to verify identity documents or cross-reference against watchlists, your submitted documents and personal details may be shared with that third-party verification provider under a strict data processing agreement.

3.4 Legal and Regulatory Disclosure

hi77c may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, a court order, or a legitimate regulatory request. In such cases, we will disclose only the minimum data required to comply with the legal obligation.

3.5 Business Transfers

In the event that hi77c undergoes a merger, acquisition, or sale of assets, your personal data may form part of the transferred assets. We will notify affected players by email or through a prominent platform notice before any such transfer takes place, and any acquiring entity will be bound by the same privacy commitments outlined in this Policy.

04 Cookies & Tracking Technologies

hi77c uses cookies and similar lightweight tracking technologies — including local storage tokens and session identifiers — to operate core platform functionality, maintain your login session, and gather anonymised analytics about how players navigate the site.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to function. They handle session authentication, maintain your login state between pages, and support security features. These cookies cannot be disabled without rendering the Platform unusable.
• Performance & Analytics Cookies: We use anonymised analytics to understand which sections of the Platform are most frequently visited, how long players engage with different game categories, and where technical errors occur. This data is processed in aggregate and is not linked to individual identities.
• Preference Cookies: These remember your in-platform settings, such as your preferred language display, notification preferences, and display options, so that you do not need to re-enter them on every visit.
• Security Cookies: Short-lived tokens used for CSRF (Cross-Site Request Forgery) protection and to detect unusual login patterns that may indicate account compromise attempts.

4.2 Managing Cookies

You can control or delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your hi77c account and using the Platform's real-money features.

05 Data Security & Retention

5.1 Security Measures

hi77c implements a multi-layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our key security controls include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers
• Encrypted storage of passwords using industry-standard one-way hashing algorithms (bcrypt)
• Role-based access controls limiting staff access to personal data strictly to those with a legitimate operational need
• Regular independent security audits and penetration testing of platform infrastructure
• Real-time intrusion detection and anomalous login alerting
• Segregated storage of payment processing data, handled exclusively by PCI-DSS compliant payment partners

5.2 Data Retention Periods

We retain your personal data for different periods depending on the nature of the data and the purpose for which it was collected:

Once the applicable retention period expires, personal data is either securely deleted from our systems or irreversibly anonymised so that it can no longer be linked to any identifiable individual.

5.3 Data Breach Response

In the unlikely event of a data breach that poses a significant risk to the rights and interests of our players, hi77c will notify affected individuals without undue delay, describing the nature of the breach, the data involved, and the steps being taken to contain and remediate the incident. Notifications will be sent to the email address registered on your account.

06 Your Privacy Rights

As a player on the hi77c platform, you hold a number of rights with respect to the personal data we hold about you. These rights may be exercised at any time by contacting our support team via live chat or by emailing [email protected]. We will respond to all verified data requests within a reasonable timeframe.

Please note that certain rights — particularly the right of erasure — may be limited where hi77c is required by law to retain your data for regulatory or financial compliance purposes. We will always explain clearly if a legal obligation prevents us from fulfilling a data request in full.

07 Minors & Age Verification

The hi77c platform is strictly intended for adults aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18. As part of our registration and KYC process, all players are required to confirm their date of birth and, where requested, provide documentary evidence of age.

If hi77c becomes aware that a user under the age of 18 has registered an account or submitted personal data, we will take immediate steps to suspend the account, delete all associated personal data, and return any deposited funds to the originating payment source. Any winnings accrued by an underage account will be forfeited in full.

hi77c actively participates in responsible gaming initiatives and works with platform operators to ensure that age-gating measures remain robust and current. We review our verification procedures on a regular basis to reflect best practices in the industry.

08 Policy Updates & Contact

8.1 Changes to This Privacy Policy

hi77c reserves the right to update, amend, or replace this Privacy Policy at any time. When we make material changes — such as introducing new categories of data collection or changing how we share data with third parties — we will notify registered players by email and display a prominent notice on the Platform for a minimum of 14 days before the changes take effect.

The effective date at the top of this Policy will always reflect when the most recent version came into force. We encourage you to revisit this page periodically to stay informed about how we protect your personal information. Your continued use of hi77c after a policy update constitutes acceptance of the revised Privacy Policy.

8.2 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data hi77c holds about you, please reach our support team through any of the following channels:

• Live Chat: Available 24/7 directly inside the hi77c platform — the fastest way to reach us.
• Email: [email protected] — we aim to respond to all data-related inquiries within 5 business days.

When submitting a data request by email, please include your registered account username and the mobile number associated with your account so we can locate your records and verify your identity before processing the request.