Gambling Should Always
Be Fun & In Control

01 Our Commitment to Responsible Gaming

hi77c was built on the principle that entertainment should never come at the cost of a player's financial stability or mental wellbeing. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take seriously the responsibility that comes with operating a real-money gaming platform.

Our responsible gaming programme is not a checkbox exercise. It is woven into the core of how hi77c operates: from the account registration flow (which requires age confirmation), through ongoing monitoring for patterns that may indicate harmful behaviour, to proactive outreach when our systems flag a player's account as potentially at-risk.

We believe informed players make better decisions. That is why this page exists — not just to satisfy a policy requirement, but to give every hi77c player a clear, plain-language guide to the tools available to them and the warning signs worth knowing. Whether you have been betting for years or you are new to online wagering, the information here is relevant to you.

02 Age Restriction & Verification

hi77c enforces a strict minimum age policy. All players must be 18 years of age or older to register, deposit, play, or withdraw on our platform. This is a non-negotiable requirement that applies equally to all players regardless of location within Bangladesh.

Age Confirmation at Registration

During registration, all applicants are required to confirm their date of birth. hi77c cross-references this declaration against identity documents submitted during the Know Your Customer (KYC) process, which includes a copy of a valid Bangladesh National Identity Card (NID) or passport. Any account where the submitted date of birth indicates the player is under 18 will be immediately suspended and all funds returned.

Underage Account Detection

If at any point — including after an account has been active — hi77c discovers that a player was under the age of 18 at the time of registration, the account will be permanently closed without notice. Any winnings accrued by an underage account are forfeited in full. Deposits will be returned to the originating payment source (bKash, Nagad, Rocket, or card).

Protecting Minors in Your Household

If you share a device or a mobile phone with younger family members, we strongly recommend taking the following precautions:

• Log out of your hi77c account after every session and do not save your password on shared devices.
• Use the device's PIN lock or biometric authentication to prevent unauthorised access.
• Consider installing parental control software on shared computers, tablets, or smartphones.
• Never share your hi77c login credentials with any third party, including family members under 18.

03 Player Protection Tools

hi77c provides a suite of player-controlled tools designed to give you meaningful authority over your own gambling activity. These tools are available at any time from within your account settings panel and take effect promptly once activated.

To activate any of these tools, log in to your hi77c account and navigate to the Account Settings > Responsible Gaming section. If you encounter any difficulty, our 24/7 live support team can apply limits on your behalf immediately.

04 Self-Exclusion & Time-Out

Time-Out (Short Break)

A time-out is a temporary account suspension intended for players who feel they need a brief pause from gambling. It is a lighter-touch option compared to full self-exclusion and is appropriate when you want to step back for a defined period without permanently closing your account.

Available time-out durations on hi77c are 24 hours, 7 days, and 30 days. Once activated, you cannot log in, deposit, place bets, or access real-money features. At the end of the period, your account automatically becomes active again — no action is required on your part.

Self-Exclusion (Extended Break)

Self-exclusion is a formal, longer-term account suspension for players who feel that their gambling has become — or is at risk of becoming — problematic. Once a self-exclusion is in place, your account is fully deactivated and you will be removed from all hi77c marketing communications.

Available self-exclusion periods on hi77c are 6 months, 1 year, and 5 years. We also offer an indefinite self-exclusion for players who wish to permanently close their account with no possibility of reactivation.

• Self-exclusion takes effect within one hour of your request being confirmed.
• Any pending withdrawal at the time of exclusion will be processed normally.
• You cannot open a new hi77c account under the same identity during the exclusion period.
• At the end of a fixed-term exclusion, a mandatory 7-day reflection period must pass before your account can be reactivated, and you must contact support proactively to request reactivation.

How to Request Self-Exclusion

You can initiate a time-out or self-exclusion via any of the following channels:

• In-App: Account Settings > Responsible Gaming > Self-Exclusion / Time-Out
• Live Chat: Contact our 24/7 support team directly inside the platform
• Email: Send a request to [email protected] with your username and preferred exclusion period

05 Recognising Problem Gambling

Problem gambling rarely announces itself clearly. It tends to develop gradually, as occasional recreational betting shifts toward a compulsive pattern driven by emotional need rather than entertainment. Understanding the warning signs — in yourself or in someone you know — is the first step toward addressing the issue.

The following behaviours are commonly associated with problem gambling. If you recognise several of these in your own behaviour over the past few weeks or months, it may be time to use hi77c's self-exclusion tools or to seek professional support.

Identifying with three or more of the above patterns is a strong indicator that your gambling has moved beyond recreational activity. Please use the self-exclusion tool or contact our support team to discuss your options. There is no judgement — we are here to help.

06 Self-Assessment Checklist

The questions below are adapted from widely used responsible gambling screening tools. Read each question honestly and note how many you answer "yes" to. This is not a clinical diagnosis — it is a personal reflection tool.

07 Getting Help & Support

If you believe that gambling is having a negative impact on your life — financially, emotionally, or socially — please do not wait to seek help. Addressing the issue early is far easier than allowing it to escalate. Support is available through hi77c directly, as well as through external resources.

Contact hi77c Support

Our responsible gaming support team is available 24 hours a day, 7 days a week. We can help you activate any player protection tool, initiate self-exclusion, or simply talk through your options without pressure.

• Live Chat: Available inside your hi77c account dashboard at all times — this is the fastest way to reach us.
• Email: [email protected] — for responsible gaming requests, please use the subject line "Responsible Gaming Request" so your message is prioritised.

Talking to Someone You Trust

Sometimes the most important first step is simply talking honestly to a family member or close friend about how you have been feeling. People who care about you can offer perspective, accountability, and practical support — especially if gambling has been affecting your relationships or finances at home in Dhaka, Chittagong, Sylhet, or wherever you are based in Bangladesh.

Professional Counselling

If you feel you need structured professional support, consider reaching out to a licensed counsellor or therapist in your area. Cognitive Behavioural Therapy (CBT) has a strong evidence base for helping people develop healthier relationships with gambling. Your local healthcare provider in Bangladesh can refer you to appropriate mental health services.

08 Tips for Safe Play

For the vast majority of hi77c players, betting on cricket, slots, live casino games, and sports is a perfectly enjoyable hobby. The following tips are practical habits that healthy recreational gamblers consistently practise — they cost nothing to implement and can make a meaningful difference to your overall experience.

Before You Play

• Set a budget before you log in. Decide in advance the maximum amount you are comfortable spending, and treat that sum as the cost of entertainment — not an investment you expect to recoup.
• Set a time limit. Decide how long you plan to play before you start. Use our session timer feature to enforce it automatically.
• Never gamble when emotionally distressed. Avoid betting when you are stressed, upset, grieving, or under the influence of alcohol or substances. Decision-making quality drops significantly in these states.

While You Play

• Accept losses as part of the game. All casino games and sports bets carry a house edge. Losing is a normal, expected outcome — not something to chase or correct by betting more.
• Take regular breaks. Stand up, move around, and give yourself time away from the screen at least once every hour of play.
• Keep other activities in your life. Gambling should never be your only leisure pursuit. Maintain your social connections, hobbies, exercise routine, and time with family.
• Track your spending in real time. Use hi77c's account history feature to stay aware of your session and cumulative spending — not just your balance.

Know When to Stop

• Stop when you have reached your pre-set budget — win or lose.
• Stop if you feel frustrated, anxious, or compelled to play "just one more game".
• Stop if winning feels like relief rather than entertainment — this can signal emotional dependency on positive outcomes.